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Privacy Policy

This Privacy Policy was last updated on March 23, 2026.

1. Our Website

Our website address is: https://www.hellonatorie.com

2. Information We Collect

When you create an account or place a booking on HelloNatorie, we collect the following information:

  1. Full name (required)
  2. Email address (required)
  3. Phone number (optional)
  4. Account password (required for registered users)

When you sign a service agreement through our platform, we also collect your digital signature, name, and IP address for verification purposes.

3. How We Use Your Information

We use the information we collect to:

  1. Process and manage your service bookings;
  2. Connect you with service providers (companies) on our platform;
  3. Send booking confirmations, status updates, and session notifications;
  4. Generate and manage service agreements and certificates;
  5. Respond to your enquiries and provide customer support;
  6. Improve our platform and services.

4. Information Sharing

We share your contact details (name, email, phone) with the service provider companies you book with, so they can communicate with you regarding your engagement. We do not sell your personal information to third parties.

5. Cookies & Analytics

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use our platform. You can control cookie settings through your browser.

6. Your Rights

You have the right to:

  • Access and update your personal information through your account settings;
  • Request deletion of your account by contacting us;
  • Opt out of promotional communications using the unsubscribe link in our emails;
  • Request a copy of the personal data we hold about you.

Note that we will still send transactional emails related to your bookings and engagements regardless of your marketing preferences.

7. Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, or destruction. However, no method of transmission over the internet is completely secure.

8. Children's Privacy

HelloNatorie is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us.

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