These Terms of Service were last updated on March 23, 2026.
1. Introduction
Welcome to HelloNatorie (https://www.hellonatorie.com). By accessing or using our platform, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. About Our Platform
HelloNatorie is a booking platform that connects users with service providers (companies). We facilitate the discovery, booking, and management of services but are not ourselves the provider of the services listed on the platform.
3. User Accounts
You may browse services without an account. To place a booking or track your engagements, you can register for an account. You are responsible for:
- Providing accurate and complete information during registration;
- Maintaining the confidentiality of your account credentials;
- All activities that occur under your account.
4. Bookings & Engagements
When you submit a booking through HelloNatorie:
- Your booking is a request, not a confirmed transaction. The service provider may accept or decline your booking.
- Once accepted, payment arrangements are made directly between you and the service provider offline.
- The service provider is responsible for delivering the service as described. HelloNatorie is not liable for the quality, timeliness, or outcome of services provided.
- Cancellations and refunds are subject to the policies of the individual service provider.
5. Service Agreements
Service providers may send you a service agreement through our platform. By signing an agreement digitally on HelloNatorie, you acknowledge that your electronic signature is legally binding. Please review all agreements carefully before signing.
6. Acceptable Use
You agree not to:
- Use the platform for any unlawful purpose;
- Provide false or misleading information;
- Interfere with or disrupt the platform or its infrastructure;
- Attempt to gain unauthorised access to any part of the platform.
7. Limitation of Liability
HelloNatorie acts as an intermediary between users and service providers. We are not responsible for any disputes, damages, or losses arising from the services provided by companies on our platform. Our liability is limited to the maximum extent permitted by law.
8. Changes to These Terms
We may update these Terms of Service from time to time. We will notify registered users of significant changes via email. Your continued use of the platform after changes are posted constitutes your acceptance of the updated terms.
9. Contact Us
If you have any questions about these Terms of Service, please contact us.
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